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Customer Success Consultancy

Build CS that retains,
expands and compounds value.

Blitz CS Solutions helps B2B SaaS companies build, fix and scale customer success functions — with particular depth in Iberia and LATAM market entry and international growth.

Start with an auditSee the offerings
15+
Years in CS & GTM
3
Languages: EN / PT / ES
4
Markets: UK, EMEA, Iberia, LATAM
“I work as an operator, not a slide-deck consultant. I design, build and leave behind systems your team can actually run.”

Lorena Blitz — Founder

Service Offerings

Five ways to work together

Productised engagements, easy to scope and buy. Each has a defined entry point, clear deliverables, and a natural path into deeper work.

01

CS Health Audit

Diagnostic & Gap Analysis

Duration3–4 weeks

Deliverables

  • Discovery interviews with CS, Sales and Product stakeholders
  • Audit of current CS metrics, health scoring and tooling
  • Customer journey map with gaps and friction points
  • Churn and expansion pattern analysis
  • Executive-ready prioritised recommendations report
  • 90-day action roadmap with quick wins and strategic bets
  • 60-minute readout session with leadership

Best for: Companies that suspect CS is underperforming but do not have a clear picture of why.

02

CS Foundation Build

Strategy & Playbook Development

Duration6–10 weeks

Deliverables

  • CS operating model design: segments, coverage, team structure
  • Full post-sale to renewal customer journey design
  • Onboarding playbook and success plan templates
  • Health score framework and early warning system
  • QBR and executive engagement templates
  • Escalation and risk management process
  • CS KPI framework and reporting dashboard design
  • Handover documentation and team enablement session

Best for: Series A–B SaaS hiring their first CSM or CS leader, or founders productising informal CS.

03

Fractional Head of CS

Ongoing Strategic Leadership

DurationMinimum 3-month engagement

Deliverables

  • 2–3 days per week of embedded strategic leadership
  • CS team hiring, onboarding and coaching
  • Board and executive-level CS reporting
  • Ongoing playbook refinement and process governance
  • Cross-functional alignment across Sales, Product and Delivery
  • Monthly performance review and strategic recommendations
  • Slack and async availability for team questions

Best for: Companies needing Director-level CS leadership before they are ready to hire full-time.

04

Iberia & LATAM Readiness

Market Expansion Advisory

Duration4–6 weeks

Deliverables

  • Market entry readiness assessment across CS, GTM and localisation
  • Customer segmentation and ICP refinement for target markets
  • Localised onboarding and success plan templates (PT/ES)
  • Stakeholder communication frameworks adapted to regional norms
  • CS hiring brief for regional CSM profiles
  • Partnership and channel CS considerations
  • Readiness scorecard and recommended market entry sequence

Best for: European or US-headquartered SaaS expanding into Portugal, Spain, Brazil or broader LATAM.

05

CS Team Enablement Workshop

Training & Skill Development

DurationHalf-day or full-day session

Deliverables

  • Custom workshop design based on a team diagnostic
  • Topics: executive engagement, renewal conversations, health scoring, CS-to-Sales handoffs, AI tools for CSMs, difficult conversations
  • Interactive exercises and real account role-plays
  • Workshop workbook and reference materials
  • 30-day follow-up check-in call
  • Delivered in English, Portuguese or Spanish

Best for: Functional CS teams that need a specific capability lift.

Why Blitz CS

A defensible edge

Trilingual operator

English, Portuguese and Spanish — cultural and commercial fluency across Brazilian, Iberian and LATAM markets, not just language.

Builder track record

CS built from scratch at multiple organisations, rather than inherited mature functions.

Revenue-oriented lens

CS aligned to net revenue retention, expansion and CRO-level outcomes instead of lagging satisfaction metrics.

Security & regulated SaaS

Cybersecurity and data privacy background that opens doors with InfoSec and compliance-heavy clients.

AI-augmented workflows

Hands-on redesign of CS motions with automation, health scoring and AI-assisted QBRs.

Operator, not slide deck

Systems designed, built and left behind so your team can actually run them.

Let's fix the churn you cannot explain

Start with a 30-minute conversation. If a CS Health Audit is the right first step, we'll scope it on the call.

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